How to setup internet, WiFi, landline, TV in Dubai

Etisalat Internet, Du Internet, WiFi services and packages

To setup internet in Dubai you need to know that, the sole providers of Dubai internet are Etisalat and Du.

Although, before it was known that you must go with whoever your home is pre-wired to, now you have the freedom to choose between Dubai internet providers (Etisalat and Du) to connect internet at home.

Etisalat internet services range from a basic Al Shamil broadband connection up to eLife internet package that includes internet, landline and cable TV.

and so Du home internet services range from the Talk & Surf internet and Du landline packages to Talk, Surf and Watch packages, which also includes cable TV.

You can visit any Etisalat or du store to sign up and arrange for a home installation. You need to know that the process to setup internet completely takes at least one week.

In order to setup internet connection, you need to be:

  • UAE resident.
  • At the age of 21 or older for Du services. Du will also accept an NOC from someone aged 21 or over agreeing to be responsible for your internet account.

Before you setup internet, you need to pick whether you’ll have Etisalat or Du as an internet provider.

What are the documents required to setup internet?


Etisalat

  • Application form (download from website or complete in store)
  • Original passport with residence visa stamped, and a copy of that
  • Emirates ID (original and copy)

Du

  • Ejari-registered tenancy contract or title deed with name and physical address.
  • Passport including residence visa (original and copy)
  • Your original Emirates ID (original)

 

Procedure

  1. Submit all required documents at service center.
  2. Pay the required installation fees for a 12-month contract.
  3. Make sure engineer is booked to install internet connection at a future date, usually within seven days.
  4. Billing starts from first log-in or up to 21 days from application.
  5. Bills are paid monthly.

Now that you know the documents and procedures required to setup internet, all you need is to pick your best provider and package.

Whether you’re looking to simply get one of Du WiFi plans, or one of Etisalat broadband packages, or just looking for internet TV in Dubai.

We sort them all out for you as of 2018 🙂

All of the below information are 5% VAT Excluded for both providers, so don’t get surprised when they’re added 🙂

 Etisalat Home Internet

eLife Internet PackageDownload SpeedMonthly chargeCharges
10Mbps10Mbps299 AED
+5% VAT
199 AED installation
20Mbps20Mbps399 AED
+5% VAT
199 AED installation
50Mbps50Mbps599 AED
+5% VAT
199 AED installation

Not that data usage is unlimited for all of eLife internet packages

Charges

InstallationShifting within a regionDowngradeTechnician Visit
199 AED150 AED100 AED150 AED

Fees for upgrade is free

Etisalat TV & Internet Packages

PackageTVSpeedBonusesPrice
eLife Sport150 free to Air channels
120 sport channels
50MBpsFree local calls Between home phones in UAE
+free HD recorder
+free router
+cordless phone
499 AED
eLife Family150 free to Air channels20MBpsFree local calls Between home phones in UAE
+free HD set-top-box
+free WiFi router
+cordless phone
359 AED
eLife Entertainment150 free to Air channels
100 premium channels
50MBpsFree local calls Between home phones in UAE
+free HD recorder
+free router
+cordless phone
+10GB eCloud free Storage
569 AED
eLife Premium150 free to Air channels
120 premium channels
200 premium channels
100MBpsFree local calls Between home phones in UAE
+free HD set-top-box recorder
+free router
+cordless phone
999 AED
eLife Premium530 channels500MBps7500 minutes of local & national calls included in the monthly subscription
+ free HD set-top-box recorder
+ High performance Wifi router
+ free cordless phone
+ 10GB eCloud free storage
+ 5 email addresses with 5GB of storage each
2999 AED
  • Minimum terms 24 months
  • The device charges will be applied on a pro rata basis for the remainder of the term as follows:
  • HD TV box (Recorder AED 720*)
  • Managed Wi-Fi router (AED 540*)
  • Home phone (AED 120*)
  • Exit charge is AED 500* within 1 year and AED 250* after year 1, but before 2 years
  • * 5% VAT excluded

 

Du Home Internet

What are the documents I need?
• Passport with valid residency visa or valid Emirates ID.
• Proof of residency (tenancy contract or utility bill.)
• If the contract is not under the customer’s name: Authorization letter and valid Emirates ID of customer and the owner.

Home, TV & Internet Package

PackageTVSpeedBonusesPrice
StarterOSN Basic Package20MBpsIPTV Box
Standard WiFi router
Free calls to UAE landlines*
379 AED
BasicOSN Preferred TV Package40MBpsIPTV Box
Standard WiFi router
Free calls to UAE landlines*
459 AED
AdvancedOSN
BEIN
Preferred TV Package
60MBpsIPTV Box
Standard WiFi router
Free calls to UAE landlines*
579 AED
UltimateOSN
BEIN
Preferred TV Package
100MBpsIPTV Box
Standard WiFi router
Free calls to UAE landlines*
999 AED

*24 months contract

200 Aed Activation

150 Aed TV box deposit(refundable)**

What are the charges I will see on my first bill?

In addition to the monthly subscription fee (which might be on pro-rata basis for the first month), you will see an activation fee of AED 200 and deposit fee of AED 200.

Note: if you opt in for auto-payment using your credit card, you don’t have to pay the AED 200 home deposit. Also note, once you cancel the auto-payment, you will be asked to pay the full amount of the deposit.

Cancelation Fee:

Starter and Basic:

In the first 12 months: AED 500.

In the last 12 months: AED 250.

AED 10 is added for each remaining month in the contract.

Advanced and Ultimate:

In the first 12 months: AED 500.

In the last 12 months: AED 250.

AED 25 is added for each remaining month in the contract.

 

Check account and payment

Etisalat
• Register at etisalat.ae to check and pay your bills.

Du
• Register at selfcare.du.ae to check and pay your bills.

Or for either you can use you bank account app to pay your bills. (Find it here in our post how to open a bank account in Dubai)

General: Canceling internet subscription

To cancel your internet subscription, you will need to either downgrade your package to just a landline, or cancel it altogether. To do this, call or visit the service centre of whoever provides your internet (du or Etisalat). You will need to pay a downgrade fee of Dhs.100 if you cancel du internet before your 12-month contract expires. Etisalat requires one-month’s notice to cancel, otherwise you will need to pay for a month even if you don’t use it.

Related Articles

Leave a Reply

Your email address will not be published. Required fields are marked *

Close